Common
Questions

FAQs

Common Questions

What insurance do you accept?

We accept Aetna, BCBS NC, Cigna, Optum/UHC, Medicare, and Traditional NC Medicaid Only.

What is your cancellation policy?

We require a 24-hour notice for cancellations, or the client is charged a cancellation fee. This applies to commercial insurance only. Exceptions are made in cases of an emergency.

What theoretical approaches do you use?

We use a variety of evidence-based approaches such as dialectical behavior therapy, cognitive behavioral therapy, and solutions focused therapy. We also incorporate various trauma recovery techniques like meditations and deep breathing.

What is a copay? Are they negotiable?

Copays are required-no exceptions, KOH has a legally binding contractual agreement with your insurance provider. KOH is required to charge your assigned copay amount unless your insurer policy states differently, per your contract.

Do you offer a self-pay option?

Yes, for clients whose insurance may not be in network, or clients who do not wish to utilize their insurance, KOH does accept self-payment.